Refund policy

Return and Refund Policy

Return and Refund Policy

At Lumerag, we are committed to providing our customers with high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

Return Eligibility

Customers may request a return or exchange within 30 days after receiving the product.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must include all original packaging, accessories, and tags (if applicable).
Proof of purchase or order information is required.

Return Process

To initiate a return, please contact our customer service team at:

Email: CyrillaWestrom85@outlook.com

Please provide:

Your order number
Product details
Reason for return
Photos or videos if the item has quality issues

Our customer support team will review your request and provide return instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
The refund will be completed within 5-10 business days after approval, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the issue and provide a suitable solution, including replacement or refund when applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping fees are non-refundable unless the return is caused by an error on our part.

Order Cancellation

Orders may be canceled within 24 hours after purchase. After this period, the order may have already entered processing and cannot be canceled.

For any return or refund questions, please contact: